and 3 credit cards later...

Am now fuming mad. I'm on a Pay-as-you-go price plan for mobile phone, which is really a jib, cause it charges you more per call.

So I spent all of Saturday (and Sunday) trying to figure out which might be a better plan for me. Turned out, all I had to do was just logon, choose a price plan (that will contractually bind me for 12 months) and viola! I am on a lower price plan for 100 mins, with 525 free texts.

However, the website had some really complicated information - tho they were trying to be as user-friendly as possible, but it was a clear case of different divisions handling different parts of the website. In doing so, there were like disconnected bits for me as a Pay-as-you-go customer trying to switch, unclear information as to how about I should do it.

"Well," I thought to myself "It's okay, just email them!"

And email I did. It said it'll respond within 24hrs, but it took them like 30 hours later to respond - okok fine, I'll STILL forgive them.

They told me it was no issue upgrading, I could do that online. Which was fine, till I put in my details for an order for a fantastic Razar V3x Pink and two things happened:

1. First they just would NOT accept the address I typed in. Instead of "Apt Number, Block name, Thornbank Gardens" it was programmed rectify my address to "Block Name, Thornbank Gardens". Bear in mind I share this same address ask 50 other people. Intuitive? My ass.
2. They would not, just WOULD not, accept debit cards; nor would they accept credit cards issued out of the UK. So there I was trying to key in my Visa cards from Barclays, Citibank and OCBC...still nada nothing!
   

Freaking annoying.

PLUS, they've an annoying phone wait tune - try calling 0845 412 2409 it's guaranteed to make you put the phone down in like 2 secs. GOD! I think I've just mentally damaged my brain from holding onto the wait for an operator song for too long.

Just another favourite thing, just another tune, lalalala lala lalalala
Just another favourite thing, just another tune...

Sing and repeat for 5 minutes.

Which brings me back to another thing - they are in the mobile business right? So why do I get charged calling their number for customer service on my mobile phone?! DUH!